High Performance Delivered
This organization initially engaged ISG to perform a telecommunications billing
verification audit encompassing over 1,500 domestic sites. Our bill audit and
analysis efforts resulted in one-time refunds totaling over $3 million, and monthly
bill reductions in excess of $800,000. After generating results of this significance,
and despite a large internal invoice administration staff, the client understood
that it needed to establish controls to ensure that the results of the audit
would not erode over time.
While ISG provided an internal database quantifying all current inventory
and corrected all billing errors going forward, this was not enough
given the client’s
dynamic environment. To leverage the results realized from ISG’s audit
efforts, the client asked ISG to provide in-house telecommunications billing
training for its invoice administration staff. ISG was also engaged to perform
a detailed inventory of the entire information technology infrastructure so that
the client could establish a more accurate chargeback methodology.
Despite these measures, the client was still managing in excess
of 5,000 monthly bills with an administrative staff of twenty-two.
Additionally, in a climate of increased deregulation, more
and more service offerings from a vast array of service providers
were being considered. Not only had billing become more cumbersome
to manage, it had become more difficult to evaluate the contracts
of current vendors and compare them to offerings from prospective suppliers.
This client engaged ISG to provide the Invoice Processing and Validation
(IPV) service oriented solution. They were able to reduce the number
of vendor invoices by having ISG create summary billing from each
of their suppliers. The client was also able to take advantage
of invoice remittance via EDI, saving $900,000 annually. Since
ISG was now handling internal allocations, the client was able
to refocus many full time clerical positions, resulting in additional
savings. And, most importantly, because the client now had an effective
management tool, staff was able to effectively renegotiate various
vendor contracts for LEC and WAN services, generating further savings.