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Service, Satisfaction, and Value
When ISG arrived on the scene, this client was entering allocations manually
for over 5,000 monthly invoices for its corporate and field sites. Annual expenditures
totaled $10 million. Its small telecommunications staff was supporting end users
at over 5,000 store locations. In addition to personnel constraints, there were
two pressing problems requiring resolution. First, the client wanted to capture
unauthorized long distance usage/abuse on local phone bills and take exception
with those vendors. Second, the client wanted to address late payment fees exceeding
$3,000 per month.
Since the client’s allocation methodology was fairly simple, ISG was able
to quickly automate the process. By itemizing local phone bills to indicate all
third party vendor services, ISG was able to track and short pay unauthorized
usage charges. Next, ISG helped the client to establish cost avoidance measures
and implement on-going management controls. The client is now able to take advantage
of electronic billing media, respond to ad hoc queries and proactively manage
and control its environment. The number of monthly vendor invoices was reduced
and ISG began processing invoices for payment electronically utilizing EDI. Automating
the invoice receipt and payment processes resulted in the total elimination of
late payment fees. The audit results yielded another 8% in annual ongoing savings
in addition to historical refunds in excess of $97,000. |
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