Telecommunications Inventory Management Service (TIMS)

ISG's Telecommunications Inventory Management Service (TIMS) is ideal for clients that do not want responsibility for the management of telecommunications process methodologies and associated software systems. This service offsets staff limitations and augments functions that support telecommunications and IT operations.

ISG's TIMS is designed to manage telecommunications and IT infrastructures by establishing and maintaining an inventory database of network services and associated infrastructure items. ISG then captures all ongoing invoice change activity and reconciles these changes against provisioning information. ISG verifies that new services are billed correctly, disconnected services are removed from billing and service changes are accurately reflected. All exceptions and out of compliance situations are managed by ISG. Finally, all activity is maintained and updated in the inventory database. Exceptions requiring further action are managed by ISG.

Deploying TIMS helps organizations control physical assets and associated expenditures for all appropriate circuit and equipment components. Resident data can be used for analysis, reporting and ad-hoc queries.

  ISG's TIMS service will:

•  Support inventory database management

•  Facilitate install/move/add/change service order management

•  Reconcile vendor billing with work order activity

•  Provide information invaluable for controlling technology cost